Privacy Policy

HearthWell Recovery (“HearthWell,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website at hearthwellrecovery.org (the “Site”) or contact us through it.

This website Privacy Policy is separate from our Notice of Privacy Practices (HIPAA). If you are a patient, the collection and use of your protected health information (PHI) in the course of treatment is governed by our separate Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA), available on request from our office. This Site policy covers information collected through the website only.

Information We Collect

• Information you provide. When you fill out a contact or referral form, request information, or verify insurance, you may provide your name, phone number, email address, and any details you choose to include in a message. Please do not submit sensitive health information through website forms.
• Automatically collected information. Like most websites, we may automatically collect limited technical information such as your IP address, browser type, device type, pages visited, and the date/time of your visit, through cookies and similar technologies.
• Cookies and analytics. We may use cookies and third-party analytics to understand how visitors use the Site and to improve it. You can control cookies through your browser settings.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, referrals, and insurance-verification requests;
• Provide information about our programs and services;
• Operate, maintain, and improve the Site;
• Comply with legal obligations.

We do not sell your personal information.

How We Share Your Information

We may share information:

• With service providers who help us operate the Site or communicate with you (e.g., hosting, form/email providers), under obligations to protect it;
• When required by law, subpoena, or to protect the safety, rights, or property of HearthWell, our patients, or others;
• In connection with a business transfer (e.g., merger or acquisition), consistent with this policy.

We do not share information for third-party marketing.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

Your Choices

• You may opt out of non-essential cookies through your browser.
• You may request that we correct or delete information you submitted through the Site by contacting us.
• To exercise HIPAA rights regarding your treatment records, please refer to our Notice of Privacy Practices and contact our office directly.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them through the Site.

Third-Party Links

The Site may link to third-party websites (for example, insurance or authoritative resources such as ASAM). We are not responsible for the privacy practices of those sites; review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the most recent version. Continued use of the Site after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us:

HearthWell Recovery
29 Main St, Dover, NH 03820
Phone: (978) 722-4325